In his November 2020 spending review, the Chancellor announced a number of initiatives in housing and infrastructure, including the National Home Building Fund and a “levelling up” fund. We set out a summary of the key highlights from the spending review.

The long awaited social housing white paper was published on 17 November, setting out reforms which aim to improve services to tenants. In this extended insight we look at some of the measures detailed within the Charter, and what they mean for RPs.

The Ministry of Housing, Communities and Local Government has published the social housing white paper today, focusing on health & safety and tenant empowerment. We have pulled together the key points for housing providers in this overview.

Chapter 1: To be safe in your home. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the first chapter and what this means for landlords.

Chapter 2: To know how your landlord is performing. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the second chapter and what this means for landlords.

Chapter 3: To have your complaints dealt with promptly and fairly. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the third chapter and what this means for landlords.

Chapter 4: To be treated with respect. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the fourth chapter and what this means for landlords.

Chapter 5: To have your voice heard by your landlord. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the fifth chapter and what this means for landlords.

Chapter 6: To have a good quality home and neighbourhood to live in. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the sixth chapter and what this means for landlords.

Chapter 7: To be supported to take your first step to ownership. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the seventh chapter and what this means for landlords.

With large numbers of homes expected to change hands over the coming 12–18 months, we consider what housing providers need to do to factor the current COVID-19 pandemic into their planning process.

We share our experience on managing a successful stock rationalisation project (including consultation) and draw on our extensive experience in the sector in this Q&A video.