Claims Handling Service

• Complete management of your claim portfolio

We can manage your entire claims portfolio, ensuring that claims are run professionally and procedural deadlines are met.

• Guaranteed efficiency

Our specialist team will ensure that time to resolution is improved and that you experience a reduction in overall costs.

• NHS Resolution compliant

From disclosure of records and reporting the claim to NHS Resolution, to the resolution of the claim, our experienced team will work hard to ensure your organisations claims are dealt with in the way you want them to be managed and in a manner consistent with all NHS Resolution scheme rules

• Analysis and performance

We provide detailed analysis on claims and patient safety, along with learning and development for distribution to the board and individual divisions. We monitor performance on time to resolution and costs so the information your organisation needs is always readily available.  We also monitor clinician engagement levels.

We can provide a personalised service to match your requirements – particularly helpful if you want to see an immediate improvement within a specific allocation of claims (for examples Employers Liability or Public Liability claims).

We can support you with:

• Improved performance
• Assistance with disclosure
• Audit and review of your existing services

We work alongside our clients to provide training and learning from claims, which ultimately improves patient safety, prevents recurrence of claims and reduces costs.

We help clients prepare for Getting It Right First Time and we can provide training and guidance on how to review claims data and how to report on that data to benchmark your organisation’s performance.

Our team are ideally positioned to provide initial risk management reviews and preliminary analyses at request for records stage, and we can produce safety and learning reports which clients find invaluable to improving safety and learning from claims.